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| | | | Clinic:
Hi Twig team. New discharge details: Pat, F, 63, left hip replacement, 3 days post-op. Details: ######
2:31 PM |
| | | Agent:
Got it. Thanks.
2:33 PM | |
| Agent:
Hello Pat! I am Jenifer, your CareCo Digital Partner. Yes, I'm a human! I'm a registered nurse and here to help you have a smooth recovery, along with the rest of the care team. In the coming weeks, I'll be guiding and reminding you about important details of your recovery.
2:36 PM |  | | |
| Agent:
I will also be here for any questions you may have. To reach me you can just send me a text message right here. I will always contact you from this number, it may be helpful to save it on your phone in your contact list.
2:37 PM | | | |
| Agent:
A few more things to know. You can always reply with STOP to cancel and stop these messages completely. Additionally, let me know if you want the amount of messages to be adjusted. The program is yours to control.
2:37 PM | | | |
| Agent:
Let's get started. How are you feeling today?
2:38 PM |  | | |
Patient:
Thanks Jenifer. I am feeling fine.
2:40 PM | | | | |
| Agent:
How is your incision looking?
2:41 PM | | | |
Patient:
It still has a tape but the swelling on incision is decreasing. Never had redness either.
3:34 PM | | | | |
Patient:
I am continuing to ice the area.
3:37 PM | | | | |
| Agent:
That's great! The ice will help a lot. Have you been contacted about your physical therapy appointment yet?
3:46 PM | | | |
Patient:
Only Jessica (nurse practitioner) came by last night from global transitional care and evaluated, checked my meds. Please have the physical therapist call me . Aldo let me know which company or phone number.
3:51 PM | |  | | |
| | | Agent:
Do the physical therapists call to set up an appointment with patients? Are they through CareCo?
3:52 PM | |
| | | | Clinic:
Yes all clinicians will reach out usually later in the evening after 5 to schedule for the following day. They are all through CareCo and will have a badge with CareCo on it as well.
3:53 PM |
| Agent:
Someone will call you later today after 5pm from CareCo to schedule with you. Usually when you have an appointment, what they will do is call the evening before to schedule the time. All staff will have an CareCo badge but phone numbers may vary.
3:55 PM |  | | |
Patient:
Ok. I will expect a call this evening. Thanks.
3:56 PM | | | | |
| Agent:
Your'e welcome. Is there anything else that I can answer for you since you’re just getting started?
4:04 PM | | | |
Patient:
For now I am okay.
4:06 PM | | | | |
| Agent:
Okay well if anything changes please know I’m here. Also, if no one calls you this evening about physical therapy please let me know as well.
4:15 PM | | | |
Patient:
Will do. Thank you.
4:16 PM | | | | |
Patient:
No one called me about physical therapy!
10:14 PM | |  | | |
| Agent:
I will reach out to them and figure out the plan for Thursday and let you know in the morning when I hear back.
11:04 PM | | | |
Patient:
I sure Hope i can start Ph therapy.
11:05 PM | | | | |
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| | | Agent:
Good Morning! The Patient Pat reports they did not receive a call last night to schedule the PT appointment today. Will someone please reach out this morning?
8:58 AM | |
| | | | Clinic:
Good morning - will inform our PT
9:46 AM |
| Agent:
Good Morning Pat. I went ahead and let the office know that you did not receive a call and someone should have or should be reaching out to you this morning.
11:06 AM | | | |
Patient:
I received a call this morning and a male therapist is coming at 9:30. I Hope he is experienced in hip replacement therapy..... Will let you know.
11:28 AM | | | | |
| Agent:
How did the session go?
12:28 PM | | | |
Patient:
Jacob was thorough and I really liked him. He will be back on Sat! ☺️
1:12 PM | |  | | |
| Agent:
That’s great news! I’m happy he turned out okay and are on a schedule with him.
1:13 PM | | | |
| | | Agent:
Pat is happy with her physical therapist!
1:15 PM | |
| | | | Clinic case manager:
That's wonderful feedback, thank you
1:15 PM |
| | | | Clinic orthopedic:
thank you for the update
1:17 PM |
| Agent:
How does your hip feel after your therapy?
1:47 PM | | | |
Patient:
Resting now but feeling good... thanks for checking!
1:49 PM | | | | |
| Agent:
Of course! The first few days are a little rough but once you get into a routine, it should get better. You are doing great so far!
2:01 PM | | | |
| | | | |
| Agent:
What goal did you start to work on with Jacob this week?
2:12 PM | | | |
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| Agent:
Good Morning Pat! How is your hip feeling today?
12:43 PM | | | |
Patient:
Feeling good. Thanks.
12:44 PM | | | | |
| Agent:
That's great for 1 week after surgery. How is your pain doing today?
1:06 PM | | | |
Patient:
Level 1 until I do therapy movement.
1:20 PM | | | | |
Patient:
I have a question. There will be some time that my friends cannot accommodate to stay with me over night. Are there any services that some people can come to care for me at night or day? You can call me if you have suggestions.
1:22 PM | | | | |
| Agent:
Let me find out for you. Do you happen to know these dates beforehand or it could just be sudden?
1:28 PM | | | |
Patient:
I will know dates ahead.
1:29 PM | | | | |
| | | Agent:
Do we offer HHA that can stay overnight? Pat reports she might have some times when friends cannot help. Who would help with this?
1:30 PM | |
| Agent:
I have reached out to the office and will let you know next steps as soon as I find out.
1:42 PM | | | |
Patient:
Thank you
1:43 PM | | | | |
| | | | Clinic:
No we do not, that is caregivers and we can provide resources for agencies. It is not covered by insurance and the patient will pay out of pocket
2:13 PM |
| | | Agent:
Can someone reach out to her with that information please?
2:16 PM | |
| | | | Clinic:
Sure I will.
2:18 PM |
| | | Agent:
Thank you Allison :-)
2:30 PM | |
| Agent:
Allison will be contacting you with your options for additional assistance.
2:34 PM | | | |
Patient:
Thank you!
2:36 PM | | | | |
| Agent:
You’re welcome 🙂
2:37 PM | | | |
| | | | Clinic:
Called and provide the patient with information for caregivers.
2:45 PM |
| | | Agent:
Thank you so much!
2:58 PM | |
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| Agent:
Good Morning Pat! How did your physical therapy go on Saturday?
10:20 AM | | | |
Patient:
I've had the third phys therapy today from Jacob, and he is great!
12:28 PM | | | | |
| Agent:
Wow I am so happy to hear that! How has your pain been lately?
12:32 PM | | | |
Patient:
Minimum pain and I will see my doctor in the morning!
12:33 PM | | | | |
| Agent:
That's great that you don't have much pain. Have you been having any trouble with bowel movements?
1:06 PM | | | |
| | | Agent:
Whatever Jacob is doing with Pat, she is loving it!
1:20 PM | |
Patient:
No problem with bowel that I go once after I get up in the morning.
1:30 PM | | | | |
| Agent:
Did the swelling on your leg go down?
1:34 PM | | | |
Patient:
Much better than before. But I had a glimpse of back of my thigh for the first time and was surprised with huge bruise!
1:37 PM | | | | |
| Agent:
Bruising, like the swelling, is common but should go away with time. Please let me know if it doesn’t get better and instead gets worse.
1:42 PM |  | | |
| | | | Clinic orthopedic:
Thank you so much for this update!
4:16 PM |
| | | | Palliative CM:
great report!
5:22 PM |
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| Agent:
Hi Pat! How was your appointment this morning?
2:29 PM | | | |
Patient:
Appt with my surgeon was great. He changed bandage too.
3:05 PM | | | | |
| Agent:
How did it look under the bandages?
3:09 PM | | | |
Patient:
He said it looked great. He only had a large one bandage which is fine w me. Also said that I could shower on it. I just ordered shower seat.
3:15 PM | | | | |
| Agent:
That’s great! I would advise for you to wait for your next appointment with Jacob to get in the shower.
3:16 PM | | | |
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| Agent:
Good Morning Pat! How is your hip doing today?
12:12 PM | | | |
Patient:
No pain and doing well. Jacob has soar throat today and off, so I will continue to do phys therapy by myself as instructed and assisted by my friend.
12:24 PM | | | | |
| Agent:
Oh no! I hope he feels better soon. I'm happy your friend is able to help you. Did you receive your shower chair yet?
12:42 PM | | | |
Patient:
Not yet but expecting to receive it from Amazon today. It is likely to be constructed though.
12:44 PM | | | | |
| Agent:
Will your friend be able to help with that?
12:45 PM | | | |
Patient:
I am not sure. I have to see.. I have been using sits bath (doesn't touch wound) and towel to clean my body & shampooed in sink a few days ago.
12:48 PM | | | | |
| Agent:
That's great since you have to wait at least 6 weeks to be able to soak the wound (like a tub bath or swimming pool). They also sell some shampoo caps in the pharmacy that you don't have to rinse your hair in the sink, if you find using the sink for your hair challenging.
12:51 PM | | | |
Patient:
Thank u for info. A very quick shampoo in kitchen sink was minimum effort.
1:15 PM | | | | |
| Agent:
Thankfully it wasn't too much effort. What have you been working on as far as physical therapy?
1:25 PM | | | |
Patient:
Hi. It’s easier to send these than text. These 2x / day. 
6:33 PM | | | | |
Patient:
Also staircase up/down. ( not everyday)
6:34 PM | | | | |
| Agent:
That paper helps tremendously. I thought he just showed you the exercises and you remembered them. How did it go today?
6:35 PM | | | |
Patient:
It went well as my friend supported me of some difficult ones: 1. Straight leg raise and 2. Supine hip abductor (w/o elastic band)
6:38 PM | | | | |
| Agent:
I am so thankful that you have your friends able to help you. What would you do without them!
7:44 PM | | | |
Patient:
Well she had to go home for evening. I have a question. Do bruises move towards lower leg as it recovers? I saw big bruises on back of my thigh last week to this week but the bruise are now behind my high calf and back of my ankle.
7:48 PM | | | | |
| Agent:
Do you have any pain with the bruising as well? Did the one on the back of your thigh get better?
8:06 PM | | | |
Patient:
I have no pain and bruise on back of thigh is gone a lot.
8:08 PM | | | | |
| Agent:
I can let the team know. Is your whole leg bruised now?
8:09 PM | | | |
Patient:
No. I have a very little bruise on back of thigh now . Like I said It seems it moved from thigh to back of calf and ankle.
8:13 PM | | | | |
| |  | Agent:
Good evening. Pat is reporting bruising throughout the rest of her leg with the original bruising on the hip improving. She reports no pain with the bruising but is concerned since it is spreading. Mainly on the calf and back of ankle.
8:14 PM | |
| Agent:
I’ve let the team know and will let you know when someone gets back to me. If you have sudden pain, redness, or swelling in your leg let me know right away.
8:15 PM | | | |
Patient:
Yes but I have none of those.
8:16 PM | | | | |
| Agent:
Good and it should stay like that but I do want to let you know what to look out for.
8:17 PM | | | |
| | | | Clinic orthopedic:
Is she able to send a picture?
8:23 PM |
| Agent:
Can you send me a picture so I can send it to the team?
8:24 PM | | | |
| | | | |
| Agent:
Thank you. I am awaiting a response for you.
8:43 PM | | | |
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| | | | Clinic orthopedic:
Got it, let me check and get back to you ASAP
9:01 AM |
| Agent:
Good Morning Pat. The nurse practitioner has been notified this morning of your bruising. How is your leg doing today?
9:02 AM | | | |
| | | | Clinic orthopedic:
Showed pic to one of the attendings, said it's perfectly normal.
9:18 AM |
| Agent:
A doctor looked at the bruising, it's perfectly normal.
9:20 AM | | | |
Patient:
It's improving and I just finished morning phys therapy. Thanks for your reply.
12:05 PM | | | | |
| Agent:
Was Jacob able to make it today?
12:21 PM | | | |
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Patient:
Jenifer, Are you sending me someone tomorrow morning for physical therapy? I am afraid of Jacob's sore throat issue and need to arrange another therapist.
7:30 PM | | | | |
| Agent:
I'm checking with the team to see if we can get a status on Jacob, or schedule another physical therapist. I should hear back shortly.
8:06 PM | | | |
| | | Agent:
For Pat: can I get a status on Jacob, or schedule another physical therapist?
8:07 PM | |
| | | | Clinic orthopedic:
Jacob will call Pat
8:16 PM |
| Agent:
Got a response: Jacob is going to call you.
8:17 PM | | | |
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| Agent:
Good Morning Pat! Did Jacob go or send another therapist?
11:33 AM | | | |
Patient:
Terry is coming today about 11:30.
11:35 AM | | | | |
| Agent:
That's great! How did it go yesterday doing the exercises on your own?
11:41 AM | | | |
Patient:
It's good.
11:44 AM | | | | |
Patient:
Some days I have more energy but a bit less like today.
11:49 AM | | | | |
Patient:
I guess it varies everyday.
11:50 AM | | | | |
| Agent:
It is like that after surgery. Just take advantage when you do have energy so that when you need to rest you can without worrying that you didn't do much.
11:54 AM | | | |
Patient:
Good advice...thank u.
11:55 AM | | | | |
| Agent:
Of course 😊 remember to listen to your body, that is the most important part in the healing process.
12:13 PM | | | |
Patient:
I feel the massage may make me feel good. Is it okay to massage lightly my body except left hip & leg?
12:42 PM | | | | |
| Agent:
I would say wait until at least 6 weeks from the surgery date just to be safe.
2:15 PM | | | |
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| Agent:
How did the session go with Terry?
3:18 PM | | | |
Patient:
Really good. She will return tomorrow.
3:19 PM | | | | |
| Agent:
That's great. I hope Jacob feels better soon but I am happy someone else was able to help you today.
3:53 PM | | | |
Patient:
What does Jacob have?
6:26 PM | | | | |
| Agent:
I'm not sure specifically.
6:27 PM | | | |
| Agent:
I am not sure but it is best for you that you have someone else while he is not feeling well.
6:33 PM | | | |
Patient:
Can you just assign Terry for me until therapy ends? Though Jacob is good, I will have to be extremely careful not to contract corona or flu now. I am so careful who comes to my house. Besides, Terry is good too.
6:37 PM | | | | |
| Agent:
Let me send that request for you.
7:09 PM | | | |
| | | Agent:
Pat prefers PT with Terry as Jacob is ill and she is afraid to get sick too
7:11 PM | |
| | | | Clinic:
Noted. Terry is assigned to Pat until Jacob is completely symptom free
8:30 PM |
| Agent:
Jacob will not be returning until he is completely symptom free. Terry is assigned to you for now.
8:31 PM | | | |
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Patient:
Please communicate & confirm that Terry will return on Mon. She indicated otherwise yesterday.
3:18 PM | | | | |
Patient:
Should I say she was not aware of it as it was outside her area.
3:19 PM | | | | |
| Agent:
Let me check for you.
3:20 PM | | | |
| | | Agent:
There seems to be some confusion, Pat is expecting Terry on Monday, but Terry said she wasn't coming
3:21 PM | |
| | | | Clinic orthopedic:
Terry is off on Mondays. We're checking on Jacob. If he's well, he'll come
3:58 PM |
| Agent:
Terry doesn’t work Mondays but someone reached out to Jacob to see how he is doing. If he is feeling better, he will call you later today.
4:02 PM | | | |
Patient:
What does he have? Can you share? If corona or flu, it's too soon to be near a patient who has had deep operation.
4:05 PM | | | | |
Patient:
Or can Terry come on Tuesday?
4:06 PM | | | | |
| | | Agent:
Please have someone call Pat about her PT. She's nervous about all the changes. Thanks
4:07 PM | |
| Agent:
Unfortunately, like for patients there is the HIPAA law where we cannot ask about or provide that information about staff. I am sure as a healthcare provider he is taking appropriate measures to ensure your safety as well as the other patients he services.
4:08 PM | | | |
| Agent:
I’ve requested someone from management to give you a call tomorrow morning to further discuss your concerns. If I were in your shoes, I would ask all the same questions that you are which is why I am requesting for you to speak with someone that can provide more information regarding staff illnesses during this time.
4:26 PM | | | |
Patient:
That will be fine. Though I replied to Jacob, please have someone call me tomorrow morning.
4:59 PM | | | | |
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| Agent:
Good morning Pat. Did someone call you?
12:41 PM | | | |
Patient:
No. But I communicated with Jacob, and I requested him either this afternoon or tomorrow depending on his availability. Otherwise Wednesday be fine as I continue to do by myself as instructed 2x /day.
1:15 PM | | | | |
| Agent:
When is he supposed to confirm when he will go?
1:18 PM | | | |
Patient:
He requested to come this morning, but I had phone conf to take care about tax so I requested tomorrow but he may have other schedule or fixed appointment for tomorrow. I don't know how therapists dispatched or schedule. If not possible, Wed be fine.
1:27 PM | | | | |
| Agent:
Let me check for you.
1:46 PM | | | |
| | | Agent:
Who's doing PT for Pat?
1:46 PM | |
| | | | Clinic orthopedic:
Jacob's out for the week, so Terry.
1:46 PM |
| Agent:
I just received confirmation that Jacob will be out until next week and Terry will complete your sessions this week so expect to hear from her for now.
2:29 PM | | | |
| Agent:
How has your pain been today?
2:32 PM | | | |
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| Agent:
Hi Pat. Did Terry visit you yet?
12:32 PM | | | |
Patient:
She said to be here between 11:30-12 which she did the same last wk. It takes about 35min from Springfield in good traffic.
12:34 PM | | | | |
| Agent:
So she should be there soon. How has your pain been lately?
1:06 PM | | | |
Patient:
Minimum of less than 1
1:07 PM | | | | |
| Agent:
Is it still worse when you do activities?
1:27 PM | | | |
Patient:
Straight leg raise has been tough ex and with pain. All others are good.
1:31 PM | | | | |
| Agent:
I suggest you work on those with Terry and Jacob until the straight leg raises are easier for you to do.
1:37 PM | | | |
| Agent:
How did the session with Terry go today?
3:46 PM | | | |
Patient:
Great as always
3:47 PM | | | | |
| Agent:
I am happy to hear that. Did she confirm she will be back until the end of the week?
3:49 PM | | | |
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| Agent:
That’s great to hear. Have you tried walking outside yet?
4:16 PM | | | |
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| Agent:
How far have you been able to go ?
4:19 PM | | | |
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| Agent:
Hi Pat. How was your appointment with Terry today?
12:30 PM | | | |
Patient:
She will be here at 1PM today.
12:32 PM | | | | |
| Agent:
How did the session end up going? Were you able to do some straight leg raises today?
5:56 PM | | | |
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| Agent:
Hi Pat! I wanted to see how you are doing before going into the weekend.
12:27 PM | | | |
Patient:
I have been doing well. Terry is great and will have a session this afternoon.
12:28 PM | | | | |
| Agent:
I am happy to hear you are doing better. How is the bruising doing?
12:35 PM | | | |
Patient:
They are almost gone. Thanks for asking.
12:37 PM | | | | |
| Agent:
That's great! When is your next appointment with the surgeon?
1:03 PM | | | |
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| Agent:
I’m sure he will be very surprised with your progress, you have been doing great so far.
1:59 PM | | | |
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Patient:
Please let me know this week and remaining therapy plan with Terry.
9:16 AM | | | | |
| Agent:
Good Morning Pat. I see here that Terry was just for last week and you should be back with Jacob.
9:19 AM | | | |
Patient:
I will forward what Jacob's text to me otherwise.
9:21 AM | | | | |
Patient:
Here is Jacob's text: "Pat, Terry the PT, will contact you for and follow up with the remaining visits" This was sent to me from Jacob on 1/30. Please clarify and let me know this wk plan!!!!!!
9:25 AM | | | | |
| Agent:
I see! Hmmm, let me ask and find out for you as I was told differently but ultimately Jacob and Terry would be the ones to know.
9:26 AM | | | |
| Agent:
I am waiting for a response. I will let you know as soon as I hear back.
9:45 AM | | | |
| Agent:
I have received confirmation that Jacob is back so he will contact you soon.
11:10 AM | | | |
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| Agent:
Good Morning Pat! How are you doing today? How was the therapy with Jacob yesterday?
11:46 AM | | | |
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| Agent:
Hi Pat. You are making great progress! It has been almost one month since your surgery. How is your leg feeling?
12:03 PM | | | |
Patient:
My leg is healing good. I saw the skin of lower leg has been peeling. Also I've had constipation for a couple of days so I took 2 pills of senna last night and had a movement this morning. I have been having a bit of nausea for a few days.
12:16 PM | | | | |
Patient:
I drink a lot of water
12:17 PM | | | | |
| Agent:
Sometimes if you are constipated you can have some nausea but I am happy to hear the senna works. Try to take it for a few days so you can avoid the constipation again.
12:21 PM | | | |
Patient:
Thanks 
12:21 PM | | | | |
| Agent:
How are your therapy sessions with Jacob going?
12:28 PM | | | |
Patient:
Good. I walked this community without cane or walker with him and also staircase using left leg as well on Wed. Also using some weight on leg lift.
12:33 PM | | | | |
| Agent:
Wow that is great! How is the pain with the straight leg raises?
12:37 PM | | | |
| Agent:
Can you send me a picture of the peeling you are having?
12:38 PM | | | |
Patient:
No pain on leg raises except maybe 1 at 9th or 10th
12:39 PM | | | | |
Patient:
If I rub they fall off. I will be in shower now.
12:41 PM | | | | |
| Agent:
Okay, let me know if it is still there after the shower.
12:45 PM | | | |
Patient:
Mostly gone… Kinda like snake shedding….🤣
1:46 PM | | | | |
| Agent:
Maybe the surgery put you in touch with your reptilian side 😂 Looks like normal dryness that can be caused by the weather.
1:52 PM | | | |
| Agent:
Have a great weekend Pat!
6:50 PM | | | |
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| Agent:
Good morning Pat. Did you have issues with dry skin before having surgery?
1:04 PM | | | |
| Agent:
In any case, just be mindful of the soap being used and try to stay hydrated. We don't suggest creams/lotions since it is the surgical leg and reactions can occur
1:07 PM | | | |
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| Agent:
Hi Pat. How are you today?
1:28 PM | | | |
Patient:
I am a bit tired today with a little nausea.
1:29 PM | | | | |
| Agent:
When is your next appointment with your cardiologist? It would be good to see them soon since you have a history of arrhythmia and just had surgery with this nausea that is new.
1:30 PM | | | |
Patient:
I talked with him yesterday. I will make an appt.
2:01 PM | | | | |
| Agent:
That would be good so he can check why you are feeling this way. Maybe you need your medication adjusted as is common when people take medications for many years.
2:16 PM | | | |
Patient:
Thanks for your concern!
2:18 PM | | | | |
| Agent:
Of course 😊 My concern is not only for your hip, but for you in general and if there is any way I can help in any way I am more than happy to.
2:26 PM | | | |
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| Agent:
Good afternoon Pat. How are you feeling today?
2:02 PM | | | |
Patient:
Thank you. I am feeling better. I will see my surgeon next Tue, 2/21.
2:15 PM | | | | |
| Agent:
I remember you have been looking to that appointment. It will be 6 weeks from your surgery soon. You have come a long way in your recovery and are doing well.
2:30 PM | | | |
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| Agent:
Good Morning Pat! How are you feeling today?
11:11 AM | | | |
Patient:
I am feeling ok. Jacob PT to be here soon
11:12 AM | | | | |
| Agent:
Were you able to get some rest this weekend?
11:16 AM | | | |
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| Agent:
Hi Pat. How did your appointment this week with the surgeon go?
1:00 PM | | | |
Patient:
Good and surgical site is healing well.
6:00 PM | | | | |
| Agent:
That's great to hear. Did he say you can drive again?
7:25 PM | | | |
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| Agent:
Good Morning Pat! How are you feeling today?
11:47 AM | | | |
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| Agent:
Hi Pat! How is your leg today?
12:43 PM | | | |
Patient:
I am doing well though it will be a long process to have left leg strength. Since in-home therapy I no longer there, I have will start outside phys therapy starting 3/7. I can now drive and walk without cane.
5:33 PM | | | | |
| Agent:
You have made great progress, but yes getting back to how you were before will take some time. I am happy you still get to continue therapy even if it is outside of your home.
5:54 PM | | | |
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| Agent:
Hi Pat! How is your leg doing today? How was your physical therapy outside of home?
1:53 PM | | | |
Patient:
I just checked in here at Ortho clinic. Will let you know.
2:25 PM | | | | |
| Agent:
How did it go?
4:14 PM | | | |
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Patient:
Very good. Scheduled 2x week.
12:53 PM | | | | |
| Agent:
I am happy to hear that it went well. Do you have another follow-up scheduled with the doctor in the future?
1:17 PM | | | |
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| Agent:
Hi Pat! How is your leg doing today?
2:50 PM | | | |
Patient:
I an doing fine
5:07 PM | | | | |
| Agent:
How is outpatient therapy?
6:06 PM | | | |
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| Agent:
Hi Pat! I hope you had a great weekend. How is your leg doing?
12:56 PM | | | |
Patient:
Thank you for checking. The keg is fine. Since it became a bit longer, I have been using 1/2" insert on my right heel. Dr. said it will likely settle I. Time, and I hope so.
3:20 PM | | | | |
| Agent:
I’ve heard it can happen sometimes and it usually goes away once the swelling is gone. Has this caused you increased discomfort?
3:27 PM | | | |
Patient:
No discomfort but without inserts, a definite difference. I hope it goes away.
3:30 PM | | | | |
| Agent:
It should but just bring it up again when you see the doctor next time to make sure he is aware that it is affecting you.
5:05 PM | | | |
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| Agent:
Hi Pat. How is everything going today?
6:55 PM | | | |
Patient:
Doing good thanks.
8:47 PM | | | | |
| Agent:
Are you still doing outpatient therapy? Is it going well?
9:36 PM | | | |
Patient:
I finished in home therapy but I just started pro therapy last week after permission to drive.
9:42 PM | | | | |
| Agent:
How does it feel driving again after the surgery?
9:48 PM | | | |
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| Agent:
Congratulations on the amazing progress you have made these past few months after your surgery. I am so happy that I have been able to be a part of this experience with you. I wish you all the best in your continued progress.
3:57 PM |  | | |
Patient:
Thank you Jen, you've been super helpful!
4:22 PM | | | | |
